We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, EPL Diamond may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Complimentary Cleaning And Inspection Services On Diamond Rings
We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge to EPL Diamond customers on their EPL Diamond diamond rings. The customer only pays for shipping, and EPL Diamond pays for return shipping. Repairs to your ring mounting can also be done at this time at cost.
Conditions And Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from EPL Diamond.
Maintenance, repair, sizing or other service performed by someone other than EPL Diamond will void your Manufacturer Warranty.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Our Company collects the following data:
Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies.
How will we use your data?
Our Company collects your data so that we can:
Process your order and manage your account. Email you with special offers on other products and services we think you might like. If you agree, Our Company and Data controller will share your data with our partner companies so that they may offer you their products and services. When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data at Data Controller (Hammarby Limited, Reg. No. HE334914, 116 Gladstonos Str, Michael Kyprianou House, 3rd & 4th floor, 3032 Limassol, Cyprus).
Data controller will keep your for personal data for 10 years or more. Once this time period has expired, we will delete your data.
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group. If you no longer wish to be contacted for marketing purposes, please click here.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete. The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Or write to Data controller: email@example.com
Privacy policies of other websites
How to contact us
Email us at: firstname.lastname@example.org Or write to us at: Hammarby Limited, Reg. No. HE334914, 116 Gladstonos Str, Michael Kyprianou House, 3rd & 4th floor, 3032 Limassol, Cyprus How to contact the appropriate authority Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.